Return Policy

RETURN & EXCHANGE POLICY

Last Updated: August 15, 2026

At HER Activ, we want you to feel confident in every purchase. If your item isn’t the right fit, we offer eligible returns and exchanges within 21 days of delivery.

Please review the policy below before submitting a return or exchange request.

1. 21-DAY RETURN WINDOW

You have 21 calendar days from the date your order is delivered to request a return or exchange.

After the 21-day period has passed, we may be unable to accept your return or exchange.

To begin a return or exchange, please contact:

her.activ@gmail.com

Please include your order number and indicate whether you are requesting a return or exchange.

2. RETURN ELIGIBILITY

To be eligible for a return or exchange, items must be:

  • Unworn
  • Unwashed
  • Unused
  • In their original condition
  • Free from stains, makeup, deodorant, perfume, body oils, pet hair, or other signs of wear
  • Free from damage or alterations
  • Returned with all original tags attached in their original placement
  • Returned in the original packaging when reasonably possible
  • Headbands (Unless damaged)

We reserve the right to refuse a return or exchange if an item does not meet these requirements.

Please try on activewear over underwear to help ensure the item remains eligible for return.

3. ITEMS THAT CANNOT BE RETURNED

For hygiene and health reasons, certain products may be considered final sale and may not be eligible for return or exchange.

This may include:

  • Items marked FINAL SALE
  • Gift cards
  • Items that have been worn, washed, or used
  • Items with removed or altered tags
  • Items returned outside the 21-day return period
  • Items showing stains, makeup, deodorant, perfume, body oils, or other signs of wear
  • Items that have been damaged, altered, or otherwise modified after delivery

If a product is specifically identified as non-returnable on its product page or at checkout, that restriction will apply.

4. EXCHANGES

We are happy to offer exchanges on eligible items within the 21-day return period.

Exchanges are subject to availability.

If the requested replacement size or item is unavailable, HER Activ may offer an alternative option or issue a refund in accordance with this policy.

Only eligible merchandise in its original condition may be exchanged.

5. RETURN SHIPPING

Unless an item is defective, damaged upon arrival, or the wrong item was sent, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking and keeping your shipping receipt until your return has been processed.

HER Activ is not responsible for returns that are lost or damaged while being shipped back to us.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing from your order

please contact us at her.activ@gmail.com as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging, when applicable

We will review the issue and determine the appropriate resolution.

If the issue is determined to be the result of an error or defect on our part, HER Activ may provide a replacement, exchange, refund, or other appropriate remedy.

7. HOW TO START A RETURN

To request a return or exchange:

Step 1: Email her.activ@gmail.com within 21 days of delivery.

Step 2: Include your order number and the item(s) you would like to return or exchange.

Step 3: Wait for return instructions before sending your package.

Step 4: Package the item securely and ship it according to the instructions provided by HER Activ.

Step 5: Once your return is received and inspected, we will notify you whether your return or exchange has been approved.

Please do not send merchandise to an address that has not been provided by HER Activ for your return.

8. RETURN INSPECTION

All returned merchandise is subject to inspection.

If an item does not meet the eligibility requirements described in this policy, HER Activ may reject the return or exchange.

If a return is rejected, the customer may be responsible for having the item shipped back to them.

9. REFUNDS

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after HER Activ has issued it.

The amount refunded may exclude original shipping charges unless otherwise required by applicable law.

10. SALE ITEMS & PROMOTIONAL PURCHASES

Unless specifically stated otherwise, discounted merchandise may remain eligible for return or exchange if it otherwise meets the requirements of this policy.

However, items specifically marked FINAL SALE are not eligible for return or exchange.

Promotional codes and discounts cannot be transferred to replacement orders unless HER Activ expressly agrees to do so.

11. GIFT CARDS

Gift cards are generally non-refundable and non-returnable, except where required by applicable law.

Gift cards cannot be exchanged for cash except where required by law.

12. RETURN ABUSE

HER Activ reserves the right to refuse returns or exchanges where there is evidence of repeated abuse of the return policy, fraudulent activity, intentional damage, excessive returns, or other misuse of our policies, to the extent permitted by applicable law.

This does not affect any rights or remedies that cannot legally be limited.

13. POLICY CHANGES

HER Activ reserves the right to update or modify this Return & Exchange Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

The return policy applicable to your purchase will generally be the policy in effect at the time of purchase, subject to applicable law.

14. CONTACT US

Questions about a return or exchange?

HER Activ
California, USA
Email: her.activ@gmail.com